Shipping Information

At VG Online Store, we aim to provide a seamless shopping experience, which includes reliable and efficient shipping services to customers worldwide. Please read the following shipping information to understand our processes, policies, and options.

1. Shipping Locations

We offer worldwide shipping, delivering to most countries. Whether you’re located in North America, Europe, Asia, or elsewhere, we strive to bring the latest fashion trends directly to your doorstep.

2. Shipping Times

  • Processing Time: Orders are typically processed within 1-3 business days after your payment is confirmed.
  • Delivery Time: Once your order has been processed, delivery times vary depending on the destination:
    • United States: 5-10 business days
    • Europe: 7-12 business days
    • Asia: 5-10 business days
    • Rest of the World: 10-15 business days

Please note that delivery times are estimates and may be subject to delays due to customs processing, holidays, or unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout based on the destination and the weight of your order. The cost will be displayed before you complete your purchase.

  • Free Shipping: We offer free standard shipping on all orders over $100 (within certain regions).
  • Expedited Shipping: Faster shipping options are available at an additional cost. You can select expedited shipping at checkout if you need your order sooner.

4. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your package.

Please allow 24-48 hours for tracking information to update after your order is shipped.

5. Customs and Duties

  • Customs Fees: All international orders may be subject to customs duties, taxes, or import fees based on your country’s regulations. These charges are the responsibility of the customer.
  • Customs Delays: Customs processing can occasionally cause delays. Unfortunately, VG Online Store is not responsible for delays due to customs or import regulations.

6. Shipping Address

  • Address Accuracy: Please double-check your shipping address before placing your order. We are not responsible for delayed or lost shipments due to incorrect or incomplete address information.
  • Change of Address: If you need to update your shipping address after placing an order, please contact us immediately. We can only accommodate address changes before the order is shipped.

7. Missing or Lost Packages

  • If your package has not arrived after the estimated delivery time, please contact our customer service team at info@vgonlinestore.com.
  • We will work with the courier service to investigate and resolve any issues with lost or delayed packages.
  • VG Online Store is not responsible for packages once they have been delivered to the address provided.

8. Shipping Issues

In rare cases, there may be issues with shipping such as:

  • Delivery delays: These can happen due to weather, customs, or other factors outside of our control.
  • Incorrect shipping status: Sometimes, packages may show as delivered but may be delayed due to technical issues or local delivery practices.

If you encounter any shipping-related issues, please reach out to our customer service team, and we will assist you in resolving the situation as quickly as possible.

9. International Shipping

  • We are happy to ship internationally. However, please be aware that additional fees, such as customs duties and taxes, may apply to international orders, and these charges are the responsibility of the customer.
  • Shipping times and fees for international orders may vary depending on the destination country.

Need Help?

If you have any questions regarding shipping or need assistance, please don’t hesitate to contact us: