Refund and Return Policy

At VG Online Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund and return policy that ensures a hassle-free experience.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in original, unused, and undamaged condition.
  • The return must be requested within 30 days from the date of delivery.
  • The item must be returned with all original tags and packaging.

2. How to Initiate a Return

To initiate a return:

  1. Contact our customer service team at info@vgonlinestore.com with your order number and reason for return.
  2. Our team will guide you through the return process and provide you with return instructions.
  3. Ship the item back to the provided return address. Please note, the customer is responsible for the return shipping costs unless the return is due to our error.

3. Refund Process

Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

  • Please note: The cost of return shipping is non-refundable unless the item was defective, damaged, or we made an error in fulfilling your order.

4. Non-Refundable Items

Certain items cannot be refunded or returned, including:

  • Sale or discounted items
  • Personalized or custom-made products
  • Gift cards

5. Exchanges

If you would like to exchange an item, please return the original product and place a new order for the desired item. We do not offer direct exchanges, but our team will help ensure the return process goes smoothly.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us immediately at info@vgonlinestore.com.
  • Include photos of the damage or defect along with your order number.
  • We will arrange for a replacement or full refund based on the situation.

7. Order Cancellations

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. If the order has already been processed or shipped, it cannot be canceled, but you can return it according to our return policy.

8. Shipping Fees

Shipping fees are non-refundable unless you receive a defective or incorrect item. You are responsible for the return shipping costs unless the return is due to our error.

We are committed to providing a smooth and satisfying shopping experience. If you have any questions or need assistance, don’t hesitate to contact us at info@vgonlinestore.com.